Refund Policy

1. Digital Service Notice

Deluxe Streams provides digital IPTV-related services, including subscription packages, lifetime subscription options, reseller access, and customer support. Because access details may be delivered quickly after purchase, refund eligibility may be limited once an order has been activated, delivered, or used.

By purchasing a Deluxe Streams service, you acknowledge that you are buying a digital service and that access may begin shortly after payment is completed.

2. Refund Eligibility

Refund requests are reviewed on a case-by-case basis. A refund may be considered if:

• The service has not yet been activated or delivered.
• A duplicate payment was made by mistake.
• The customer was charged incorrectly.
• A technical issue prevents access and our support team is unable to provide a reasonable solution.
• The order was placed in error and support is contacted before access details are issued.

3. Non-Refundable Situations

Refunds may not be available in the following situations:

• The subscription or access details have already been delivered and used.
• The customer changed their mind after activation.
• The customer purchased the wrong package but did not contact support before activation.
• The issue is caused by the customer’s internet connection, device, app, or unsupported setup.
• The customer refuses reasonable troubleshooting assistance from our support team.
• The account or service was suspended due to misuse, abuse, unauthorized resale, fraud, or violation of our Terms of Service.

4. Technical Issues

If you experience a technical issue, please contact Deluxe Streams support before requesting a refund. Many streaming issues can be resolved through setup guidance, device troubleshooting, app configuration, or connection checks. Our setup guide also walks you through installation on every device.

Refunds for technical issues may only be considered if our support team confirms that the issue cannot be reasonably resolved.

5. Lifetime Subscription Refunds

Lifetime subscription purchases may have limited refund eligibility once access has been delivered or activated. Because lifetime plans are digital service products, customers should carefully review the plan details before purchasing.

If you purchased a lifetime subscription and believe there is an issue with your order, please contact support as soon as possible for review.

6. Reseller Program Refunds

Reseller-related purchases, credits, panels, accounts, or access may be subject to separate terms depending on the reseller arrangement. Refunds for reseller services may be limited once access, credits, or reseller tools have been issued.

Resellers are responsible for reviewing program details before purchasing or activating reseller access.

7. How to Request a Refund

To request a refund review, please contact Deluxe Streams support and include the following information:

• Your full name.
• Your order number or payment reference.
• The email address used for purchase.
• The package or service purchased.
• A clear explanation of the issue or reason for the refund request.
• Any screenshots or details that may help our team review the request.

8. Refund Processing

If a refund is approved, it will generally be processed back to the original payment method where possible. Processing times may vary depending on the payment provider, bank, or platform used for the transaction.

Deluxe Streams is not responsible for delays caused by banks, payment processors, or third-party payment providers.

9. Chargebacks and Payment Disputes

Customers are encouraged to contact Deluxe Streams support before opening a chargeback or payment dispute. We are usually able to review issues faster when customers contact us directly with their order details.

Fraudulent chargebacks, false claims, or payment abuse may result in account suspension, service termination, and restriction from future purchases.

10. Policy Updates

Deluxe Streams may update this Refund Policy at any time. Any changes will be posted on this page. Continued use of our website or services after updates means you accept the revised policy.